Understanding and mastering your distribution channels is crucial when running a successful hotel. Your choice of distribution channels can significantly impact your hotel's profitability, and finding the right balance between direct and indirect channels is the key to success. This…
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The emergence of COVID-19 unleashed a global crisis of unparalleled magnitude, redefining how governments, businesses, and economies operate. It was difficult to pinpoint which industries were affected the most; one of the easy guesses was – the hospitality industry. In…
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Customer loyalty is a relationship and not a scheme. Putting the customer at the heart of everything you do, across every touchpoint, is the key to success. By strengthening the human connection, you can drive impactful business results. Today, customers…
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In the competitive hospitality industry, establishing guest loyalty is a cornerstone of enduring success for any hotel. This necessitates the implementation of effective customer retention strategies for hotels. These strategies form the base for cultivating lasting relationships with guests, ensuring…
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Understanding how to attract hotel customers is crucial for business owners in the hospitality industry. Whether managing a cozy bed-and-breakfast or a grand resort, the goal is to fill those rooms and provide top-notch service. In this article, we'll examine…
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When it comes to smooth operations in the hospitality industry, a well-functioning housekeeping department is essential, as it can make or break a hotel's reputation. If you're a hotel owner or manager, you understand that cleanliness and guest satisfaction are…
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Would you build a house without a blueprint? Probably not, because it could lead to inconvenience and problems. The same concept is genuine in the corporate world. It would be best to have a business plan to operate in the…
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Simply put, without marketing, there is no business. A well-crafted marketing plan puts your business in motion. With the hospitality industry bouncing back, now is the perfect time to get the message out with marketing strategies for guest attraction, brand…
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As more and more hospitality graduates enter the market with an entrepreneurial spirit, the catering business becomes a lucrative opportunity. With the rising demand for convenient and personalized dining experiences, these entrepreneurs are set to unleash culinary curiosities and share…
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