Q: We’re excited to feature IDEKU in this edition of FHA Insider. Could you please provide our readers with a brief overview of your company and the range of products you offer?
Established in Singapore, IDEKU offers a cutting-edge platform designed to empower F&B businesses. Since its development in June 2022, IDEKU has since streamlined operations and elevated customer experiences for clients in Singapore, Indonesia, the Philippines, and Cambodia. Our comprehensive suite of products, including IDEPOS, IDEFOOD QR, IDEKIOSK, IDEQUE, KDS, EDS, and much more, provides innovative solutions to drive growth and success in the F&B industry.
Q: Every F&B business has unique needs. How does IDEKU customise its solutions to meet the specific requirements of different types of establishments, such as small cafés versus large restaurant chains?
IDEKU provides tailored solutions to meet the unique operational needs of our F&B clients. By actively listening to feedback and requests, we continuously refine our system to ensure optimal performance. Our versatile platform offers a wide range of features, enabling us to customise solutions that perfectly align with the specific requirements of each restaurant, facilitating smooth operations and supporting F&B business growth.
Q: Efficient operations are crucial in the fast-paced F&B industry. How does IDEKU’s suite of technology solutions streamline workflows, from order processing to kitchen management?
At IDEKU, we focus on simplicity and efficiency in streamlining the entire F&B workflow. Our comprehensive POS system seamlessly integrates with IDEPOS and IDEFOOD QR for direct order processing, Kitchen Display Systems (KDS) and Expedite Display Systems (EDS) for efficient kitchen management, and various delivery and payment solutions. This streamlined workflow ensures fast, accurate, and efficient service, simplifying operations and providing F&B businesses with a dedicated customer support team for end-to-end assistance.
Q: Can you share any success stories or case studies of businesses that have thrived using IDEKU’s technology?
Several of our merchants initially signed up for our POS system for just one of their outlets. However, their satisfaction with our solutions and services led them to expand their partnership and adopt our system across their other outlets. The feedback we’ve gotten was that our affordable pricing, user-friendly interface, and exceptional customer support have proven to be a winning combination.
Q: Introducing new technology can be challenging for staff. What tips do you have for ensuring a smooth transition and successful adoption of new systems?
At IDEKU, we prioritise a seamless transition to new technology. We provide comprehensive training to our merchants, ensuring they are equipped to use our systems confidently. Our dedicated support team is available to answer questions and offer guidance. We believe in providing not just solutions, but also exceptional service. With clear explanations and responsive support, IDEKU is committed to helping our merchants successfully adopt new technology and maximise its benefits.
Q: FHA-HoReCa is a major event for the HORECA industry. What made this year the perfect time for IDEKU to join as an exhibitor and sponsor?
As a relatively new player in the market, FHA-HoReCa presented the perfect opportunity for IDEKU to showcase our innovative solutions to a wider audience. Our rapid growth and commitment to excellence made this event an ideal platform to establish ourselves as one of the leading POS companies in Singapore. By participating as both an exhibitor and sponsor, we aimed to build valuable relationships with industry professionals, increase brand visibility, and explore new market avenues.
Q: What exciting new products or solutions can attendees expect to discover at the IDEKU’s booth?
Beyond our core POS offerings, we’re excited to introduce IDELOYALTY, a customer loyalty programme. This new product empowers F&B businesses to distribute vouchers, manage memberships effectively, and foster deeper connections with their customers. Additionally, visitors will get a sneak peek into our upcoming Reservation System too.
To wrap things up on a lighter note, let’s dive into some fun, rapid-fire questions:
• Describe IDEKU in three words.
Innovative, Supportive, Reliable.
• Share a lesser-known fact about IDEKU that often surprises people.
A lesser-known fact about IDEKU that often surprises people is how rapidly we’ve grown in the past years. We’ve not only enhanced our products and features to help F&B business owners manage and grow their businesses easily, but we’ve also attracted a significant number of new merchants inside and outside the country. Despite being relatively new, IDEKU has proven itself capable of competing with established players in this industry.
